Free Aids and Services

Urgent Care of Mountain View, PLLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Urgent Care of Mountain View does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Urgent Care of Mountain View, PLLC:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, please make the clinic staff aware and/or contact the Urgent Care of Mountain View COO

Grievances

If you believe that Urgent Care of Mountain View, PLLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Urgent Care of Mountain View, PLLC Compliance Officer
2330 Brookford Blvd
Hickory, NC 28602

Phone: 828-330-2103
Fax: 828-294-0131

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Urgent Care of Mountain View Chief Compliance Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health & Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201

Phone: 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.
2023 Urgent Care of Mountain View, PLLC | Notice of Non-Discrimination